ctg777 Privacy Policy

2 What Information We Collect

We collect various types of information to provide safe and quality services on the ctg777 Platform. These are listed by category below:

2.1 Personal Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current residential address

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, or bank account number)
• Transaction history — deposit and withdrawal dates, amounts, and methods
• Deposit and withdrawal requests

2.3 Usage Information

• Login times, session duration, and gameplay activity
• Preferred games and betting patterns
• Support chat messages and complaint history
• Bonus and promotion claim records

2.4 Technical Information

• IP address and device type
• Browser type and operating system
• Cookies and session tokens (see Section 7 for details)
• Geographic location (approximate only, not GPS)

4 Information Sharing and Third Parties

ctg777 keeps your personal information strictly protected. Information may be shared only in the following limited circumstances and only to the extent necessary:

4.1 Service Partners

Information is shared with payment processors (such as gateway providers for bKash, Nagad, and Rocket), technology infrastructure providers, and game providers only to the extent required to deliver the service. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to provide information to relevant law enforcement agencies or in response to a court order. In such cases, we will supply only the specific information that has been requested.

4.3 Fraud Prevention

Limited technical data may be shared with industry-standard security organizations to protect the integrity of the Platform and prevent fraudulent activity.

4.4 What We Do Not Do

• Your information is not sold or rented to third parties.
• Information is not shared with unrelated companies for marketing purposes.
• No unnecessary or excessive information is provided to any party.

6 Data Retention Period

ctg777 does not store your information indefinitely. The data retention policy is as follows:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, information required to meet legal and financial record-keeping obligations is retained for a limited period.
• Transaction History: Financial transaction records are retained for the period prescribed by applicable regulations.
• Marketing Data: If you withdraw your consent, marketing-related information is deleted promptly.

Once the specified retention period has passed, your personal information is securely deleted or irreversibly anonymized.

8 Your Rights and Choices

As a registered user of ctg777, you have the following rights over your own personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide a complete summary within a reasonable timeframe.

8.2 Right to Rectification

If any information we hold about you is incorrect, you can have it corrected through our support team. We will update the information as quickly as possible.

8.3 Right to Erasure

Within the limits of legal obligations, you may request the deletion of certain personal information after closing your account. However, financial transaction records will be retained for the period required by applicable regulations.

8.4 Withdrawal of Marketing Consent

If you wish to stop receiving promotional communications, contact us via live chat or email at any time. We will action your preference immediately.

8.5 Right to Data Portability

You may request an export of your account-related information in a structured and easily readable format.

10 Changes to the Privacy Policy

ctg777 reserves the right to update this Privacy Policy from time to time based on business operations, technological changes, or legal requirements.

For any significant change, we will notify you in the following ways:

• A clear notice will be published on the Platform.
• A summary of the changes will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be revised.

If you continue using the Platform after a revised Policy has been published, you will be considered to have consented to the terms of the updated Policy. We therefore recommend reviewing this page regularly.